Payment And Cancellation Policy
This Payment and Cancellation Policy explains how payments, booking confirmations, cancellations, refunds, and changes are handled by Tour Guides Egypt.
By booking any tour, activity, transfer, or travel service through Tour Guides Egypt, you agree to the terms outlined below.
1. Payment Terms
Payment requirements may vary depending on the type of service, travel date, group size, supplier conditions, and availability. Some bookings may require full payment in advance, while others may require a deposit or allow payment on arrival.
The required payment method and amount will be confirmed during the booking process.
2. Accepted Payment Methods
Tour Guides Egypt may accept different payment methods depending on the service and booking arrangement. These may include cash payment, bank transfer, online payment, payment link, card payment, or other approved methods.
Available payment options will be communicated to you before your booking is confirmed.
3. Booking Confirmation
A booking is considered confirmed only after Tour Guides Egypt confirms the service availability and, where applicable, receives the required payment or deposit.
Confirmation may be sent by email, WhatsApp, or another official communication method used by Tour Guides Egypt.
4. Cancellation by the Traveler
If you wish to cancel your booking, you must notify us as soon as possible through the official contact method used for your booking.
Cancellation conditions may vary by service. Unless otherwise stated in writing, the following general cancellation terms may apply:
- Cancellations made well in advance may be eligible for a full or partial refund, depending on supplier and service conditions.
- Late cancellations may be subject to cancellation fees.
- No-shows or cancellations made very close to the service time may not be refundable.
- Non-refundable bookings, special offers, private arrangements, or services with advance supplier costs may not be eligible for refund.
5. Refunds
Refund eligibility depends on the cancellation timing, service type, supplier policy, payment method, and any costs already incurred to arrange the service.
Approved refunds will be processed using a suitable method agreed between Tour Guides Egypt and the traveler. Processing times may vary depending on banks, payment providers, and the selected refund method.
6. Changes by the Traveler
If you need to change your booking date, number of travelers, pickup location, itinerary, or any other service detail, please contact us as early as possible.
We will do our best to accommodate changes, but all changes are subject to availability and may result in additional charges.
7. Cancellation or Changes by Tour Guides Egypt
In rare cases, Tour Guides Egypt may need to cancel or modify a booking due to circumstances beyond our control, including but not limited to weather conditions, safety concerns, site closures, traffic disruptions, supplier issues, government decisions, or force majeure events.
If this happens, we will try to offer an alternative date, alternative service, or suitable solution whenever possible.
8. Weather and Force Majeure
Some tours and activities may be affected by weather conditions or events beyond our control. If a service cannot operate safely or properly, the itinerary may be adjusted, postponed, or cancelled.
Refunds or alternatives in such cases will depend on the specific circumstances and any supplier or operational costs already incurred.
9. Late Arrival and No-Show
Travelers are responsible for arriving on time at the agreed meeting point or pickup location. If you are late, we will try to assist where possible, but the tour may need to start as scheduled.
Failure to attend the service without prior notice may be considered a no-show and may not be refundable.
10. Special Services and Private Tours
Private tours, customized itineraries, special arrangements, hotel bookings, domestic flights, cruise bookings, or services requiring advance supplier payment may have stricter cancellation and refund conditions.
Any special cancellation conditions will be communicated before confirmation whenever applicable.
11. Contact Us
For payment questions, cancellation requests, or booking changes, please contact Tour Guides Egypt through the contact details available on our website.