Privacy Policy
At Tour Guides Egypt, we respect your privacy and are committed to protecting the personal information you share with us when using our website, submitting an inquiry, or booking any of our travel services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal data.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quote, make a booking, subscribe to updates, or communicate with us.
- Name and contact details such as email address and phone number.
- Booking details including tour date, number of travelers, preferred services, and special requests.
- Messages, inquiries, or information you submit through contact forms.
- Payment-related confirmation details when applicable, without storing sensitive card information on our website unless explicitly required and handled by a secure payment provider.
- Technical data such as IP address, browser type, device information, pages visited, and website usage data.
2. How We Use Your Information
We use your information to provide, manage, and improve our services. This may include:
- Responding to your inquiries and requests.
- Processing and confirming bookings.
- Communicating important details about your tour or service.
- Providing customer support before, during, and after your trip.
- Improving our website, services, and customer experience.
- Sending relevant updates or offers if you have agreed to receive them.
- Complying with legal, security, or administrative obligations.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share necessary details with trusted service providers when required to arrange your booking or deliver the requested service.
These service providers may include tour guides, transportation providers, hotels, activity operators, payment processors, or technical service providers who help us operate the website and provide our services.
4. Payment Information
When online payment is available, payments may be processed through secure third-party payment providers. Tour Guides Egypt does not intentionally store full credit card details on its website unless a secure and compliant payment system is used.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, remember preferences, and enhance user experience.
You can control or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, provide services, resolve disputes, maintain records, and comply with legal or operational requirements.
8. Your Rights
Depending on applicable laws, you may have the right to request access to your personal information, correction of inaccurate data, deletion of certain information, or restriction of processing.
To make a privacy-related request, please contact us using the contact details available on our website.
9. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices. The updated version will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Tour Guides Egypt through the contact page on our website.